Customer Reviews

 
 
 
  Excellent  
    
 Based on 43 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Janice Morris 
 
March 17, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Ed is one of the most honest, knowledgeable and reliable people you will meet.  I had a boiler go out on one of the coldest days this winter.  Ed came out ASAP to see what he could to get my heat running.  There was a crack in the boiler that could not be repaired as it would not solve the issue permanently.  A person with less integrity would have applied a temporary patch and charged more money to come back out when it failed.  I priced another company (Ed's suggestion).  I already knew I was going with Ed and Sal but I checked just to see the pricing.  Not only did Ed beat the other company but the salesperson made the statement, "a smaller company can install it but if anything goes wrong you'll never get them back out here."  I told him you don't know Ed.  That alone let me know I was right all along.  You will not find anyone as honest and reliable.  Ed always goes goes above and beyond.  Thanks Ed!!!!!
  
 
  
 
 
 
  
 
 
 Paul Feehan 
 
March 11, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a boiler pump at a 3 flat go out on a Sunday….Ed at Around the Town Heating &AC answered the call immediately.  He was at the building within 20 minutes and was exceptional in his communication, explaining my options and keeping me apprised of his progress. And best of all, he was extremely fair in his pricing for this urgent call on a weekend.   He will be my first and only call going forward. I highly recommend this family-run business.
  
 
  
 
 
 
  
 
 
 John Christie 
 
January 16, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Great customer service.  Called them on when of the coldest days of the year when we realized our furnace had stopped working.
Above just getting us onto their very busy repair schedule, Ed walked me through a diagnosis on the phone and told me to call him back if it didn’t work.  When I called back he diagnosed the issue via FaceTime and walked me through the fix.  Problem solved, heat working.   Needless to say we will be relying on them for future maintenance and repair needs
  
 
  
 
 
 
  
 
 
 Terrence Pitts (PITTSIMAGING) 
 
October 14, 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Ed is truly honest, knowledgeable and very professional. He helped me with my furnace issue even when he was working on another client’s emergency. Much respect. I not only call him when I need maintenance on my HVAC but I will recommend him to others.
  
 
  
 
 
 
  
 
 
 nick spacek 
 
October 11, 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Nothing better than these guys… and I mean it. This is a great family establishment and they’re going to treat you like family. 5 stars isn’t enough
  
 
  
 
 
 
  
 
 
 Chavie Boots 
 
September 7, 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Ed is AMAZING! Definitely give him a call if your A/C Unit goes out.
  
 
  
 
 
 
  
 
 
 mark olson 
 
August 22, 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Around the Town Heating and Cooling truly exceeded my expectations. A few weeks ago, my old furnace and air conditioner started malfunctioning, and I found myself in a real bind with the unpredictable weather. From the moment I contacted them, the communication was smooth, efficient, and reassuring. The team led by James and Samantha took the time to explain the entire process and answer all of my questions, making me feel confident in their expertise. Their level of professionalism and commitment to delivering top-notch service was apparent from the start.
The day of the installation, they arrived promptly and went straight to work. Not only did they install a brand-new furnace and air conditioner, but they also meticulously removed the old units, ensuring that my home remained clean and tidy. The results were nothing short of impressive. My home now has a consistent and comfortable temperature, thanks to their impeccable workmanship. The problem I was having is now a thing of the past. I cannot express enough gratitude to James, Samantha, and the rest of the team at Around the Town Heating and Cooling for making this experience so stress-free and positive. They truly set the bar high for service quality.
  
 
  
 
 
 
  
 
 
 Karin O'Donnell 
 
April 10, 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Ed is amazing! I couldn’t believe how fast he called us after submitting an online request and on a Holiday weekend! He was able to get our heat up and running again and was so patient and knowledgeable.
We will 100% have him back for our AC maintenance soon now that the weather is warming up!   Hands down recommend and we already shared with six of our friends and family members.  Only company will ever use for any heating and cooling needs.